Our investigations are conducted sensitively and discretely, with the primary focus being to gather sufficient information to allow a decision to be made about the most appropriate response to a particular issue. Our investigation process follows the statutory or policy requirements for each situation and we rigidly adhere to the principles of procedural fairness and natural justice.
Operational Reviews focus on particular incidents or situations to establish what happened, whether there were any compliance issues and if any organisational improvements can be made. The Review outlines potential risks and makes realistic recommendations to protect all stakeholders. We regularly conduct reviews for government departments, including serious incidents (e.g deaths in custody) and apparent failures in existing policies and procedures.
A full investigation may not always be the best course of action in all cases. Our trained investigators can provide a Complaint Assessment service. This would traditionally include a review of any complaint material and an interview with the complainant which would be followed up with a short report including recommendations for further action.
Thank you for an excellent report the Deputy Director-General and the delegate were impressive with how comprehensive and articular the report is
Many thanks for your work on this matter, the Board is very impressed and appreciative
With thanks for such a comprehensive report and your professional and expert approach to this very complex matter
The investigation report is a model of clarity and it is very clear to see why you reached the findings that you did. Thank you for your hard work – much appreciated
My compliments to Ashdale and to Anne Ross in particular for a good report
Thank you to both Virginia and to Bryan for the work that you put into this investigation. The report is excellent
Great presentation style – good balance of information and discussion. Thank You!
Many thanks, Bryan. Your experience and expertise is so valuable.
...This report was clear, easy to understand, and provided the information required as outlined in the Terms of Reference"