Conflict Resolution

Mediation & Conflict Resolution

Ashdale’s Conflict Resolution services incorporate a range of human resources tools designed to improve productivity and staff morale by preventing or resolving workplace difficulties.

Conflict Coaching

Conflict coaching helps individuals and/or groups develop creative and constructive resolutions to conflictual situations within the workplace. Sessions are task oriented and future focused and can be delivered either face to face or by telephone.

Facilitating Difficult Discussions

Do you need to have a difficult conversation with someone at work? We can assist you in planning for these kinds of conversations and provide you with opportunities to practice undertaking these types of conversations.


Mediation is one of the tools used during Conflict Resolution. It helps resolve conflicts in the workplace by giving employees the opportunity to discuss their concerns through open, controlled communication. For Mediation to be effective, it should be managed by an impartial and professionally trained Mediator.

Mediation is beneficial when internal processes and communication have not satisfactorily addressed the problem or an investigation has been completed and has identified the need for Mediation to resolve ongoing issues in the workplace.

Post Mediation Coaching

Mediation is often prefaced on the notion that it will fully resolve the parties’ feelings and issues regarding their conflict. This is not always the case. Even if resolution does occur, parties may benefit from follow-up coaching. In Post Mediation Coaching, the mediator takes on the role of a coach and assists the individuals to explore any unresolved issues regarding the mediation, while also providing feedback.

Workplace Conflict Conferencing

Workplace Conflict Conferencing is designed to bring those affected by conflict together. The facilitated format enables a community of people to come together and share how this conflict has affected them.

The conference format:

  • Recognises that all individuals in the conflict have a ‘shared’ experience of it,
  • Illustrates the existence of ‘multiple truths’ regarding what occurred,
  • Neutralises the ‘gossip’ about the conflict, and
  • Transforms the individual desire for change into collective action.