Ashdale

Complaint Investigations | Conflict Resolution | Training
Complaints of misconduct, bullying, sexual harassment or reportable conduct?
For over 20 years, we have empowered organisations to tackle serious complaints and deal with conflicts in the workplace. We offer expert advice and services at every stage of the complaint cycle, from initial assessments for informed decision making to swift, effective reviews, investigations, and conflict resolution.
Complaint Investigations | Conflict Resolution | Training
Complaints of misconduct, bullying, sexual harassment or reportable conduct?
For over 20 years, we have empowered organisations to tackle serious complaints and deal with conflicts in the workplace. We offer expert advice and services at every stage of the complaint cycle, from initial assessments for informed decision making to swift, effective reviews, investigations, and conflict resolution.

What we do.

Our team is comprised of highly skilled professionals with diverse backgrounds and experiences, equipping us to address any situation with a blend of practicality and empathy. We place a strong emphasis on understanding the root causes of issues to identify effective and sustainable solutions. Adopting a trauma-informed approach, we prioritise sensitive and respectful communication, which enhances our ability to gather relevant information effectively.

Many of our team members have extensive experience working across various cultures, including with First Nations communities, allowing us to handle matters with the utmost cultural sensitivity. Furthermore, we are unwavering in our commitment to upholding the principles of natural justice and procedural fairness in all aspects of our work, ensuring that our processes are transparent and equitable.

Investigate

Independent Investigations

Conducted with sensitivity and confidentiality, our workplace, local government, and vulnerable persons/reportable conduct investigations focus on gathering relevant information and delivering objective assessments to inform the most appropriate response to the issue at hand.

Resolve

Mediation & Conflict Resolution

Mediation and conflict resolution services help resolve disputes between employees or management through a neutral facilitator. 

Our process ensures open communication and aims for mutually acceptable solutions, enhanced relationships and a more positive work environment.

Educate

Training Programs

Conducted with sensitivity and confidentiality, our workplace, local government, and vulnerable persons investigations focus on gathering relevant information and delivering objective assessments to inform the most appropriate response to the issue at hand.

Who we work with

Note: Ashdale is committed to servicing employer needs and is not available for individual representation. Individuals who require assistance for issues within the workplace should consult the stakeholders within that workplace, or the Fair Work Ombudsman.

How we can help

We are committed to providing comprehensive support in every aspect of complaint management. 

 Effective decision-making during the initial stages can significantly enhance outcomes and mitigate potential negative consequences. Whether you need immediate triage assistance, a thorough assessment of a complaint, careful information gathering to craft an informed response, or a detailed investigation, our team is fully equipped to assist you. 

Here are some examples of complaint types that illustrate our extensive expertise in this field.

virginia

Misconduct / Corrupt Conduct

  • Fraud
  • Theft
  • Inappropriate physical contact / use of force
  • Conflicts of interest
  • Misuse of resources

Behaviour

  • Sexual Harassment
  • Workplace bullying
  • Discrimination
  • Racism
  • Student / Child Protection

Breaches of Code of Conduct / Policy

  • Failure to follow process (e.g. recruitment, procurement)
  • Failure to treat people with respect and courtesy

Let’s find a resolution

Consulting with an expert first, even just to brainstorm, can provide valuable insights and help navigate the best path forward. We are always happy to chat and advise the best way forward, even if it means confirming you’re doing the right thing and don’t need us!