At Ashdale, we understand that responding to concerns about children can feel complex and challenging.
Our training is practical, supportive and grounded in more than twenty years of experience. We focus on helping organisations build confidence, strengthen safeguarding practice and develop the capability needed to respond effectively when concerns arise.
Whether you are preparing for the commencement of Queensland’s Reportable Conduct Scheme or looking to strengthen your existing investigation capability, our training provides practical tools, frameworks and guidance that participants can immediately apply in their roles.
Training is available as individual courses or as a complete professional development pathway.
This introductory program helps staff understand how to recognise, report and respond safely and appropriately when concerns arise involving children and young people.
Participants will gain an understanding of Queensland’s Reportable Conduct Scheme, immediate safeguarding actions, reporting pathways and documentation requirements, ensuring they can respond confidently and appropriately when concerns are identified.
Who should attend?
Frontline staff, volunteers, Reception staff, casual workers and anyone who may receive, observe or respond to concerns involving children.
Course length
3.5–4 hours (two live sessions plus self-paced pre-work)
Registrations opening soon.
This program equips participants with the knowledge and confidence to undertake fair, timely and child-centred investigations into allegations and concerns in accordance with Queensland’s Reportable Conduct Scheme.
Participants will learn how to plan investigations, gather and analyse evidence, conduct interviews, apply procedural fairness, assess findings and prepare investigation reports.
Who should attend?
Supervisors, Managers, HR Professionals, Child Safety Officers, Welfare Officers, Nominated Investigators and Designated Officers.
Course length
8–10 hours (four live modules plus pre-work)
Designed for experienced investigators and organisational leaders, this advanced program explores complex investigations, multi-party allegations, case management, legal risk, evidence analysis and engagement with statutory authorities.
Participants will strengthen their ability to manage sensitive and high-risk matters while maintaining quality, integrity, procedural fairness and compliance with Queensland’s Reportable Conduct Scheme requirements.
Who should attend?
Senior Investigators, HR leaders, Executive Leadership teams, Legal Advisors and Complex Case Managers.
Course length
12–14 hours (six live modules, pre-work and capstone assessment)
Register here
Through specialist complaint management and investigation training, we help organisations build internal capability to respond to workplace complaints, disputes and difficult behaviours with professionalism and care. Grounded in best-practice processes, our workshops are practical, engaging, and backed by real-life case studies and current research.
Whether you need foundational knowledge or advanced skills, our workshops cover a wide range of situations and roles, helping participants understand how to solve conflict resolution challenges effectively.
Ideal for complaint handlers, managers, or HR professionals who play a lead role in responding to workplace complaints.
What you’ll learn:
Designed for staff who may be new to complaint handling or play a supporting role in the process.
What you’ll learn:
This workshop is ideal for building confidence in conflict management training for non-specialists or early-career staff.
Unreasonable Complainant Conduct (UCC) can have a serious impact on staff wellbeing and organisational resources. This session provides teams with tools to reduce the risk of UCC and respond appropriately when it arises.
What you’ll learn:
This is valuable conflict resolution training for frontline staff, managers, and anyone exposed to high volumes of complaints or public-facing roles.
A practical and interactive session tailored to your organisation’s Code of Conduct.
We break down what the Code means in day-to-day practice, and how employees can align their behaviours with ethical and legal expectations.
Features include:
All workshops are delivered by Bryan Cook, Managing Director and Principal Investigator at Ashdale. Bryan brings 25+ years of experience in investigations, complaint handling and conflict management, with a reputation for turning complex concepts into relatable, real-world lessons.
Bryan’s sessions are informative, interactive, and enriched by stories from real cases that engage participants and leave a lasting impact.
